Can I change or create new "Skins"?
Yes! Our skins are simply sets of HTML pages with "embedded markers" that are read in by the store engine and replaced with information from the store's database (like the product's name). If you know HTML and have access to an HTML editor, you can easily change our skins or create your own. Click here for more information on custom skins.
Can I convert Shopping-Q to another language?
Yes! Shopping-Q was designed from the ground up so it could be easily converted to other languages. Everything that appears in English (in both the online store and the web administration system) is stored in HTML and text files. If you convert the images, HTML files, and text files, then your store will be running in the new language. Since Shopping-Q is a text based system, you cannot convert it to a language that does not use the standard alphabet.
What does this software cost?
If you are an end-user looking to install and run Shopping-Q on your existing web site, please click here for pricing information.
If you are a web hosting or web design company looking for reseller pricing, please visit our Resellers Page.
Which credit card processing gateways are supported by Shopping-Q?
Shopping-Q supports a number of gateways. For more information, click here.
NOTE: if you are NOT planning on using the real-time credit card processing feature (during customer checkout) and will simply have the store record the customer's credit card information for later manual processing, then you can use ANY merchant account and ANY gateway account you prefer.
A compatible Shopping-Q gateway is only required by those customers who have hundreds of orders each week and require the convenience of the automated real-time processing during customer checkout.
What is the price of Shopping-Q?
If you are an end-user looking to install and run Shopping-Q on your existing web site, please click here for pricing information.
If you would like a FREE copy of Shopping-Q, then let us host the online store portion of your web site. Your current web site links over to your store running on our servers. Click here for more information.
If you are a web hosting or web design company looking for reseller pricing, please visit our Resellers Page.
Can I try Shopping-Q before I buy?
Yes by ordering a Free Trial Store. It runs on our servers for 10 days and is fully functional. Our software is so easy to use that you should be able to build an online store in less than 1 hour.
To order your Free Trial store today, please visit and complete the following web page:
https://www.shoppingq.com/free_trial.htm
Can I move my store data from the trial store to my live store?
Yes! Simply make and keep Main Menu Backups from the trial store. On the store's Main Menu, there is an option called "Backup Data Files for Store". Use it whenever you make changes to your store or process orders. This option creates a backup file that you save to your computer. When your live store is installed and active, use the live store's Main Menu "Restore Data Files for Store". This feature allows you to upload the backup file saved from the trial store and restore all your data into the live store. This will restore everything from the trial store.
How do I get a copy of Shopping-Q?
First of all, we recommend you try our Free Trial store to make sure Shopping-Q fits your needs. When you are ready to use Shopping-Q on your own web site, you may obtain a copy in 1 of 2 ways:
1) Check with your web hosting company to see if your web server is one of the compatible web server types. If it is and they will allow you to install our software onto the server, then you may order your very own copy of our software for installation onto your web site. You or your web hosting company will need to install the software onto your web site and configure the web server properly. Once that is done, we will install the Shopping-Q license file for you. For more information about purchasing an end-user license, click here.
2) Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
NOTE: if you are a web hosting company, web design company, or reseller looking to buy Shopping-Q store licenses at wholesale so you may offer them to your customers, please visit our Reseller Page for information and pricing.
Is my web site compatible with Shopping-Q?
Shopping-Q only runs on certain types of Linux web servers. Please visit the following web page for the exact specifications needed to run our software:
http://www.shoppingq.com/requirements.htm
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
Does Shopping-Q support the Authorize.net SIM connection method?
Yes as of V3.2 of Shopping-Q. For complete instructions on setting up the store's Authorize.net configuration, please click here.
How do I configure my store to work with the Authorize.net SIM connection method?
For complete instructions on setting up the store's Authorize.net configuration, please click here.
Does Shopping-Q support the Authorize.net AIM connection method?
Yes as of V4.0 of Shopping-Q. For complete instructions on setting up the store's Authorize.net configuration, please click here.
How do I configure my store to work with the Authorize.net AIM connection method?
For complete instructions on setting up the store's Authorize.net configuration, please click here.
How fast is Shopping-Q?
Very Fast!
Unlike other shopping cart systems, Shopping-Q is written in C++ and compiled into machine language for the target server platform. This allows Shopping-Q to run at the machine language level which maximizes speed and minimizes server overhead. Since it's compiled, Shopping-Q does not have be read in and parsed each time it is run on your web site (like other shopping carts written in Perl, Miva Script, PHP, or ASP). For more information, click here.
Does Shopping-Q run on FreeBSD servers?
No sorry. Shopping-Q only runs on Linux based servers (intel platform).
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
What kind of web servers does Shopping-Q run on?
The current list of supported web servers is shown on the following web page:
http://www.shoppingq.com/requirements.htm
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
Can I create my own Shopping-Q skin?
Yes. In fact many of our customers have designed their own very impressive skins. For more information about custom skins, please visit the following web page:
http://www.shoppingq.com/custom_skins.htm
I need to obtain a merchant account for accepting credit cards, whom should I use?
For more information regarding merchant accounts, rates, and to signup online, please visit the following web page:
http://www.shoppingq.com/merchant_accts.htm
Does Shopping-Q support PayPal?
Yes we sure do. We support their traditional web payment system.
For a list of accepted credit card payment gateways, please visit the following web page:
http://www.shoppingq.com/merchant_accts.htm
How often are new Shopping-Q versions released?
We release new versions of Shopping-Q once or twice a year. When we do, we post a notice at the top of our web site's home page - be sure to check back every month or two to see if a new version has been released. If you are interested in the new version, please contact your web hosting company regarding upgrading your store to the new version.
How do I know what was added to a new version of Shopping-Q?
When we release a new version, we list the new features and fixes contained within it. To view this list, please click the What's New link at the top of our Features web page.
Is there a price to upgrade to a new version of Shopping-Q?
If the new version is a maintenance release (e.g. v3.0 to v.3.0a), there is no charge. If the new version is a version release (v3.0 to v3.1), then an upgrade fee applies to end-users. For more information about end-user upgrade pricing, please visit the following web page:
http://www.shoppingq.com/pricing.htm
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
What fields are looked at when a customer searches my Shopping-Q store?
The store's search feature checks each product's title, SKU number, short description, long description, and meta tags for a match.
What database does Shopping-Q use?
Shopping-Q uses its very own high speed, binary-tree, embedded database system which means you do not have to worry about installing any other database software on your web server.
What are the hardware and software requirements to run Shopping-Q?
Shopping-Q only runs on certain types of Linux web servers. Please visit the following web page for the exact specifications needed to run our software:
http://www.shoppingq.com/requirements.htm
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
Does Shopping-Q run on my web server or on Shopping-Q's web servers?
Shopping-Q is installed onto your web site and runs 100% independently from there.
How hard is it to install Shopping-Q?
Installing Shopping-Q is a very simple task provided you or your web hosting provider has root access to the server (via Telnet or SSH) and is familiar with typing and executing Linux commands. This does require Linux web server administration experience and root level access to the server's command line.
Let us host your online store on our servers. For a low monthly fee, you receive a FREE copy of Shopping-Q, FREE upgrades, FREE support, FREE installation, FREE real-time shipping module, and UNLIMITED products in your store. Your web site can be hosted anywhere you like and on any type of server. You add a link to your web site that takes your customers over to your online store located on our server network. You don't have to worry about server compatibility or installation. Click here for more information.
Can Shopping-Q send notifications to me that a customer order was placed?
Yes. In the Basic Store Administration, you may configure up to three "Private" email addresses that will automatically receive a copy of the customer's order confirmation email. This email will be sent when the customer's order is placed and will contain all the order information including customer's name, address, contact info, date and time, items ordered, order total, shipping selections, etc..
What outgoing (SMTP) server does Shopping-Q require?
By default, Shopping-Q uses Sendmail as the outgoing email server. The email server software needs to be installed on the same web server as Shopping-Q and there is a setting within the store that tells Shopping-Q where to find this program.
NOTE: if your server is NOT really using sendmail (e.g. Qmail, Exim, or some other email program), you will need to change one more setting in the store in order for confirmation emails to be sent correctly. Under "Store Preferences" on the store's Main Menu, there is a setting called "SMTP Server Type". Change this setting from "Sendmail" to the correct outgoing email server type. If your email server is not listed, click the "Other" option.
Does Shopping-Q support electronic delivery of products?
Yes, through the use of what we call "Thank you page notes". Each product can display unique information on the Thank You Page that appears at the very end of the checkout process (after payment).
This allows the Thank You Page Notes to be used to display download locations, passwords, or whatever is unique for each product ordered so the customer may access and/or download the file/image/document/song, etc...
If I move my store to another host, can I take the Shopping-Q license file with me?
If you purchased your end user license directly from us (not from a reseller), then you may host your web site and store anywhere you like as long as the web server is compatible with Shopping-Q.
When purchased directly from us, the license file may be transferred from one hosting location to another. However, licenses obtained from resellers are not transferable and may only be used on the servers provided by the original hosting company.
I installed the new version of Shopping-Q, but I cant see the real-time shipping modules for FedEx and UPS. Where are they?
They are located on the store's Main Menu just underneath of the "Shipping for International Orders" menu item. However, since these are optional features, the real-time shipping options won't appear in your licensed store unless they are activated in the store's license file. You need to arrange to have your store's license file upgraded and reinstalled in order to activate these features.
PLEASE NOTE:
UPS and FedEx Real-time shipping calculations are OPTIONAL store features that may NOT be available for all stores. Check with your hosting company to make sure this feature is available for use on their servers. There may be an extra charge for this feature or it may not be compatible with their specific type of server. |
How do I get products to appear on the SPECIALS page in the store?
Active products that are marked as "On Sale" will automatically appear on the specials page. Therefore, go into a product's record, edit the product, and change the On Sale field to YES. The store will then automatically place the product on the Specials Page. |
